Frequently Asked Questions

KYC stands for Know Your Customer — it's a standard identity verification process required by PAGCOR and anti-money laundering regulations. To complete KYC on 65 Jili, you'll need to submit a clear photo of a valid government-issued ID (Philippine National ID, passport, or driver's license) and a selfie holding the ID. KYC is required before you can make your first withdrawal. It typically takes 24–48 hours to process. Completing KYC also unlocks higher deposit and withdrawal limits.

No. Each player is allowed only one account on 65 Jili. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings being forfeited. If you've forgotten your login details, use the "Forgot Password" option on the login page or contact our support team for assistance.

Go to the login page and click "Forgot Password." Enter your registered email address or mobile number and you'll receive an OTP to reset your password. Choose a strong password that's at least 8 characters long and includes a mix of letters, numbers, and symbols. If you're still having trouble, contact our 24/7 support team via live chat.

You can update most personal details — like your email address, mobile number, and contact preferences — from the Account Settings section of your dashboard. Note that your full legal name and date of birth cannot be changed after KYC verification is complete, as these are tied to your identity documents. If you need to correct a name or date of birth error, contact our support team with supporting documentation.

65 Jili accepts the following payment methods for Filipino players: GCash, Maya (formerly PayMaya), bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, as well as debit cards. All transactions are processed in Philippine Peso (₱). We do not accept credit cards for gambling deposits, in line with current Philippine regulations.

The minimum deposit on 65 Jili is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by the banks. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

GCash and Maya deposits are typically instant — your 65 Jili balance updates within seconds of a successful transaction. Bank transfers may take 15 minutes to 2 hours depending on your bank and the time of day. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number and we'll investigate right away.

65 Jili does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your provider before making a deposit. GCash and Maya typically have no fees for transfers to 65 Jili.

Yes — and we strongly encourage it. You can set daily, weekly, or monthly deposit limits from the Responsible Gaming section of your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period. Visit our Responsible Gaming page to learn more about all available player protection tools.

Log in to your 65 Jili account and go to the Cashier section. Select "Withdraw," choose your preferred payout method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts. You can only withdraw to a payment method registered in your own name.

GCash and Maya withdrawals are typically processed within 15–30 minutes during business hours. Bank transfers may take 1–3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You'll receive an email notification once your withdrawal has been processed.

The minimum withdrawal amount on 65 Jili is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional security checks as part of our anti-money laundering compliance procedures.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account name and your payment method name, or a withdrawal request flagged for routine security review. If your withdrawal has been pending for more than 24 hours, contact our support team at [email protected] with your transaction ID.

New 65 Jili members can claim a welcome bonus of up to ₱10,000 on their first deposit. The bonus is credited to your account automatically after your first qualifying deposit. Wagering requirements apply — please review the full bonus terms in the Promotions section of your account before claiming. The welcome bonus is available to all new players who complete registration and KYC verification.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific terms for each bonus in your account.

Yes. Beyond the welcome bonus, 65 Jili regularly offers reload bonuses, weekly cashback deals, free spins on featured slots, referral bonuses, and seasonal promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. VIP players also enjoy exclusive perks including higher cashback rates, faster withdrawals, and dedicated account managers. Check the Promotions page in your account for the latest offers.

No — bonus funds cannot be withdrawn until the associated wagering requirements are fully met. However, you can choose to forfeit a bonus at any time from your account settings if you'd prefer to withdraw your real-money balance without completing the wagering. Note that forfeiting a bonus also removes any winnings generated from that bonus.

65 Jili offers over 800 games across multiple categories: online slots (classic, video, and jackpot slots), live dealer games (baccarat, roulette, blackjack, and sic bo), Dragon Tiger, Bingo, fishing games, and sports betting. New games are added regularly, so there's always something fresh to try. All games are powered by certified random number generators (RNGs) to ensure fair outcomes.

Absolutely. 65 Jili is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits, claim bonuses, and contact support — all from your smartphone without needing to download a separate app. Simply open your mobile browser, go to 65jili.vip, and log in to your account.

Yes. All games on 65 Jili use certified Random Number Generators (RNGs) that are regularly audited by independent testing laboratories. This ensures that every spin, card draw, and dice roll is completely random and not influenced by previous outcomes or player behavior. The Return to Player (RTP) percentages for each game are available in the game's information panel.

Dragon Tiger is one of the simplest and most popular card games at 65 Jili. Two cards are dealt — one to the Dragon position and one to the Tiger position. You bet on which card will be higher, or whether the result will be a Tie. It's fast-paced, easy to understand, and perfect for both beginners and experienced players. Visit our Dragon Tiger page for a full guide on rules, betting options, and strategy tips.

65 Jili's online Bingo works just like the classic game you know and love — but faster and available 24/7. Purchase your bingo cards, wait for the draw to begin, and mark off numbers as they're called. Complete a pattern (line, full house, etc.) before other players to win. Multiple rooms with different ticket prices and prize pools are available. Check out our Bingo page for more details on game variants and how to get started.

Yes. 65 Jili uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same standard used by major banks. Your financial information is never stored on our servers in plain text. We also conduct regular security audits and penetration testing to identify and address vulnerabilities. For full details, see our Privacy Policy.

We strongly recommend enabling 2FA on your 65 Jili account. Go to Account Settings, select Security, and toggle on Two-Factor Authentication. You can choose to receive your 2FA code via SMS to your registered mobile number or through an authenticator app. Once enabled, you'll need to enter a one-time code every time you log in from a new device, adding an extra layer of protection against unauthorized access.

If you suspect your 65 Jili account has been accessed without your permission, change your password immediately and contact our support team via live chat or at [email protected]. Our security team can temporarily freeze your account while the situation is investigated. Never share your password, OTP, or account details with anyone — including people claiming to be 65 Jili staff. We will never ask for your password.

65 Jili provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods (24 hours to 30 days), self-exclusion (6 months to permanent), and reality check reminders. These tools are designed to help you stay in control of your gambling activity. Visit our Responsible Gaming page for a complete guide.

You must be at least 21 years old to register and play on 65 Jili. This is a strict requirement under Philippine law and PAGCOR regulations. All players must complete KYC verification with a valid government-issued ID before making their first deposit. Accounts found to belong to individuals under 21 will be immediately closed and any funds returned.

To activate self-exclusion, go to Account Settings, select Responsible Gaming, then choose Self-Exclusion. Pick your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — and confirm. Your account will be suspended immediately and you'll be removed from all marketing lists. Self-exclusion cannot be reversed before the chosen period ends. For full details on the process, visit our Responsible Gaming page.

If you're concerned about your gambling habits, please reach out to our support team at [email protected] — all conversations are handled with complete confidentiality. You can also activate a cooling-off period or self-exclusion directly from your account settings at any time. Remember: Gambling is addictive. Know when to stop. There is no shame in asking for help — it's the responsible thing to do.